Your agreement with Mitchy Floors
Welcome to Mitchy Floors. By using our website, placing an order, or engaging with our services, you agree to these comprehensive terms and conditions. They are designed to ensure a fair and transparent experience for all our valued customers in Stockport and beyond.
Understanding your purchase and project
When you choose Mitchy Floors Ltd for your high quality flooring solutions, whether it's hardwood, laminate, vinyl, or carpet, please note that pricing and project timelines are subject to change if the initial details of your project evolve. We commit to providing quality materials and professional installation services. To ensure smooth progress, customers must provide accurate information, grant necessary site access, and ensure a safe workspace for our team. Deposits may be required for certain orders, and all payments are due as per our agreed terms. Rest assured, all products come with applicable manufacturer warranties, and our installation services are guaranteed for 2 years.
Your responsibilities as a customer
To ensure the best possible experience, we expect customers to provide accurate and complete information during ordering and project consultations. All payments must be made promptly according to the agreed terms. When using our products, please follow manufacturer guidelines for care and maintenance. Any misuse or damage resulting from improper use may void warranties. For installations, please ensure the designated area is clear and prepared as per our instructions prior to our team's arrival.
Resolving issues and handling returns
Should any issues arise with your order, delivery, or the flooring itself, please contact us immediately. We are committed to resolving disputes fairly and efficiently. For returns and refunds, please refer to our detailed Return Policy page. We aim to address all concerns within 5 business days and find a satisfactory solution for our customers.
Updates to our terms
Mitchy Floors Ltd reserves the right to update or modify these terms and conditions at any time. We will notify our customers of any significant changes by posting the updated terms on our website at least 7 days before they take effect. Your continued use of our services after such modifications constitutes your acceptance of the new terms. We encourage you to review this page periodically to stay informed.